My years working in the tourism and retail management fields blended with over a decade in the world of academics and teaching allow me to connect with a wide variety of audiences. What ties the breadth of my talks together is a strong desire to connect directly with audiences about topics and issues that are important to them in a way that is both thought provoking and entertaining.
I would be pleased to talk with you about your speaking / coaching needs! Just click on the ‘Contact Me’ header and we can have a conversation.
In the last 10 years, I have:
- talked with student groups about topics ranging from simple study skills to developing a digital presence
- explained how to professionally navigate the world of social media in order to increase awareness and build relationships
- presented original research at academic conferences both in Canada and internationally
- conducted workshops with small business groups (10+) and industry associations
- addressed large audiences (200+) of industry professions at regional conferences
Here is what some of my past partners have shared with me:
Anita Hovey, Twirp Communications.
Conference Board Member – Atlantic Interactive Marketing Conference 2013
William is passionate about customer service in the digital age and that passion comes through both in his online presence and his in-person presentations. William delivered a presentation at the Atlantic Interactive Marketing Conference that truly showcased why customer service is even more important in a digitally connected world. He used concrete examples that were appropriate for the audience to emulate and left the audience thinking about how to improve their own customer service through social media. Clearly his time as an assistant professor has helped him hone his speaking abilities as he was relaxed and professional, and got a few laughs, too. I highly recommend William as a speaker.
Catherine Speight, Tourism Industry Association of New Brunswick
Marketing & Communications Advisor – Annual TIANB Tourism Conference 2013
Professor William Murray was an outstanding addition to the 2013 TIANB Conference lineup. From the onset, Bill was receptive to our needs and suggestions. His extensive expertise in the service industry and professional insight resulted in a customized keynote for our delegates. His presentation, “The Service Revolution”, was the ultimate blend of humour and truth. With great enthusiasm, Bill encouraged our delegates to challenge their own perceptions of customer service and gave them practical solutions to apply to their own service culture. This was an intelligent, reflective keynote that was engaging and one that exceeded our expectations. Bill is an insightful, charismatic speaker and his presentation was a fantastic complement to this year’s conference agenda.
Cora Swinamer – Owner, Under the Arbor Landscape Design
Chairperson – Atlantic Association of Landscape Designers 2012
Bill provided our Atlantic Association of Landscape Designers (AALD) with a motivational talk on Marketing and use of Social Media for building and maintaining client relationships. Everyone in attendance found his information valuable and interesting. Within days, many had jumped into the social media arena with enthusiasm and confidence with Bill’s guidance.
Thanks from all of us at AALD!